StevoR's Profile

I bought a new 5300 in fall 1996 when I started grad school. During the next year Apple had to replace almost every internal component due to successive failures. This caused me great angst since I was without a laptop for long periods of time in a deadline-driven MBA program. Finally in late 1998 Apple replaced it with a PowerBook 1400-which to date has been the most trouble-free and stable Apple product I have owned. It did not dampen my enthusiasm for Apple products. Incedently, almost 10 years later Apple recently replaced my problem-plagued iBook with a MacBook, but it took about 1 year for the process as did with the PowerBook 5300. I have had no such problems with any of the many other Apple products I have owned, so all in all I have to give them good marks for customer service-although I wonder if I received preferential treatment because I have ACDT, ACPT, ACHDS certifications.